Refund Policy
At ChargeNet LLC, we are committed to providing transparent service terms and fair refund practices. Please review the following refund policy, which applies to all service agreements offered by ChargeNet.
Services Covered
Our refund policy applies to the following services:
- Website Development
- Branding & Design
- Custom Software Development
- Digital Marketing
- App Development
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- AI & OpenAI Solutions
- Virtual Assistant & Administrative Support
- Customer Support Services
1. Full Refund – Within 30 Days
You may be eligible for a 100% refund of the paid contract amount if both of the following conditions are met:
- The cancellation request is submitted within 30 days of the contract start date
- No service request has been initiated, approved, or delivered during this period
Approved refunds will be issued to the original payment method.
2. Pro-Rated Refund – After 30 Days
If a service contract is cancelled after 30 days, a prorated refund may be issued based on:
- The number of unused months remaining in the contract
- Minus any completed work, delivered services, or fulfilled requests
- Minus an administrative fee of up to $75
If the value of services already rendered exceeds the refundable balance, no refund will be issued.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Services have already been performed or delivered
- The service was purchased under a non-refundable, promotional, or discounted plan
- The service contract has expired at the time of cancellation
- Custom, rush, or one-time services that have been completed
4. How to Cancel and Request a Refund
To request a cancellation and initiate a refund, please contact us using the details below:
📧 Email: admin@chargenet.online
📞 Phone: +1 (855) 812-8638
Please include the following information in your request:
- Full name
- Service agreement or order number
- Contact information
- Reason for cancellation
Our support team will review your request and respond within 5–7 business days.
Approved refunds are processed within 7–10 business days to the original payment method.
5. Policy Revisions
ChargeNet LLC reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
